TERMS OF SERVICE

Introduction
This document (the "Agreement") sets forth the principles, guidelines and requirements of the Terms of Service of altbibl.io (the "Company") governing the use by the customer ("Customer") of the Company's services and products ("Services and Products"). These Terms of Service have been created to promote the integrity, security, reliability and privacy of the Company's network, and Customer data contained therein. The Company believes that it provides exceptional services in the industry, and provides the following policies in the absolute best interests of the Company and the Company's clients. The Company retains the right to modify these Terms of Service at any time, and any such modification published on this page shall be automatically and retroactively applied to all clients. The Company shall be the sole and final arbiter as to the interpretation of the following. By utilizing the Company's Services, the Customer agrees to be bound by the terms outlined here. No purchase or upgrade shall exempt a Customer from these terms.

Term
The Customer agrees to a week-to-week contract term for services when subscribing to "Auto Likes" unless otherwise agreed to. The contract for services is automatically renewed each period, and the Customer will have the option to cancel his services at any time. Leaving services unpaid will not incur fees or other dues for the Customer.

Payment Verification
In order to comply with the policies of merchant gateway providers, the Company may request copies of personally identifying documents in order to approve and process credit/debit card payments.

Upgrade Fees
Upgrades ordered on the billing anniversary date will be billed for a full month service and will continue each month on the anniversary date. Upgrades ordered after the normal anniversary billing date will be pro-rated to the next anniversary date and billed as a one time pro-rata charge. Future charges will appear as full monthly fees added to your existing anniversary billing date.

Support
The Company aims to provide continuous support, where appropriate, for all services it provides. The Customer is asked to acknowledge that the Company maintains a primarily "unmanaged" service, which confers no guarantee of performance service aside from assistance in resolving issues that directly impede the usage of service provided by the Company.

Cancellation
If for any reason you would like to cancel your service, please submit a cancellation request by sending us a message.

14 Day Refund Guarantee
In the event that you are not satisfied with our services, we offer you a 14 Day Refund Guarantee for our "Auto Likes" services only. Followers or bulk likes purchases do not qualify for the money back guarantee. While we take pride in upholding our refund guarantee, and do not aim to deceive or mislead any Customer, the following circumstances under which a full refund is requested will be denied or subject to the exclusive discretion of altbibl.io to approve or deny:

Non-usage of services.
Financial concerns.
Force majeur.
Other unforeseen personal circumstances.
Service outage due to Instagram downtime.
The refund guarantee will extend for fourteen (14) calendar days beyond the date of account opening, for payments made to altbibl.io within that time. Refunds requested after 14 days of account opening, or denied money-back refund requests made within 14 days of account opening, will be provided in the form of account credit at our discretion.
Refunds approved and processed according to the 14 Day Refund Guarantee will take the form of a reversal of the Customer's payment to the original funding source, or as account credit at the discretion of the Customer.

Non-Payment & Service Suspension
All payments are due in full on the weekly date as dictated by the customer's original subscription agreement. Failure to remit payment for services on the anniversary date is a violation of the TOS. Failure to remit payment for one (1) day, following the anniversary date, shall result in suspension of "Auto Likes" services. Failure to remit payment for services within ten (10) consecutive days, following the anniversary date, shall result in deletion of all customer data.

Suspension of Service
The Company reserves the right to terminate or suspend network access to any Customer if, in the reasonable judgment of the altbibl.io technicians, the Customer's service is found to be in violation of the TOS in any way, or for any other reason which altbibl.io chooses. The Customer will not be credited for the time the Customer's account was suspended. If the Customer is found to be in violation of any policy or agreement contained within this agreement, altbibl.io may, at its sole discretion, restrict, suspend or terminate Customer's account. The Customer shall not be entitled to a refund of any fees paid in advance prior to such action. Abusive behavior of any sort will not be tolerated and will be grounds for termination. altbibl.io reserves the right to deny an order or service renewal for any reason altbibl.io chooses.

altbibl.io warns Customers that it may suspend services immediately for any of the following offenses:

Posting pictures of pornographic images.
Profile not set to public
Posting of violent images.
Services in arrears.
Receiving verified complaints citing violations of the TOS.
Your use of the Company's services is at your sole risk. altbibl.io is not responsible for any lost of followers or likes while using the service, or if using the service is in violation of Instagram's TOS.

Violations
Any attempt to undermine or cause harm to the Company or another Customer is strictly prohibited. Any violation of the above Terms of Service may, in the sole discretion of the Company, result in immediate account termination.
altbibl.io reserves the right to remove any Customer's account without prior notice, with or without a refund, if the Customer's account is verifiably determined to be at risk of violating any section of this Agreement.
Violation of these Terms of Service may result in legal action, service charges or a combination thereof.
The 14 Day Refund Guarantee, and all other guarantees made by the Company will be void if any section of this Master Service Agreement is violated.

Laws
Customer agrees to abide by all local, state, and federal laws pursuant to services delivered in Miami, Florida, United States of America. All contract terms found herein shall be governed by Florida State Law or the Uniform Commercial Code, whichever may be applicable.

Mutual Indemnification
Each party agrees to indemnify and hold harmless the other party, the other party's affiliates, and each of their respective officers, directors, attorneys, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys' fees) brought by a third party under any theory of legal liability arising out of or related to the indemnifying party's actual or alleged infringement or misappropriation of a third party's copyright, trade secret, patent, trademark, or other proprietary right.

Limitation of Liability
Except as described in the SLA, altbibl.io shall not be liable to Customer for harm caused by or related to Customer's services or inability to utilize the services unless caused by gross negligence or willful misconduct. Neither Party shall be liable to the other for lost profits, direct or indirect, special or incidental, consequential or punitive, or damages of any kind whether or not they were known or should have been known. Notwithstanding anything else in this Agreement, the maximum aggregate liability of altbibl.io and any of its employees, agents or affiliates, under any theory of law shall not exceed the amount paid by the customer for services for the thirty (30) days prior to the occurrence of the event(s) giving rise to the claim.

Arbitration
Any controversy or claim arising from service or related to this contract or breach therein in excess of $1000.00 shall be settled by arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. The resulting judgment rendered by a licensed arbitrator shall be final and binding on the parties and may be entered in any court having valid jurisdiction.


Service Level Agreement (SLA)


The Service Level Agreement (SLA) is applicable to all services delivered directly to Customers of altbibl.io. The uptime guarantees and the resulting SLA credits are applied in monthly terms unless specified otherwise.

Scheduled Maintenance
From time to time, altbibl.io is required to perform scheduled maintenance on its website, hardware, and networks. Any downtime resulting from such scheduled maintenance does not qualify for SLA credit. Customers will be given advance notice of maintenance where possible.

Service Availability Guarantee
altbibl.io guarantees 99.9% uptime for "Auto Likes" services to Customers. In the event that our service does not experience 99.9% service availability in a given month, altbibl.io will issue a 24-hour pro-rata refund of service fees for each 12-hour period of downtime experienced.

If the downtime experienced does not exceed 12 hours in a given day, it is at the discretion of altbibl.io to issue credit under the SLA.

To claim credit provided under the SLA, Customers must email support, within seven days of the purported outage. The Customer must include his service type, and full description of the service interruption. The SLA claim will be researched, and credit will be applied to the customer's account if necessary. SLA claims will typically be processed within 72 hours of receipt, but may take up to 7 days for processing.

SLA Exemptions
Customers currently in arrears for services do not qualify for SLA claims. Customers violating the Terms of Service in any way will not be eligible for SLA claims, nor will they be considered by certain other provisions of this Service Agreement.

Limitations
This SLA will not apply in any situation where loss of service is caused by, or could have been prevented by, the Customer (for example, if the account is private or if the username was not updated appropriately).This SLA may not apply in circumstances where loss of service has been caused by forces beyond the Company's control, for example carrier outages, natural disasters, and wide-scale incoming DDoS attacks.